Contact center support and management
Prestige PAIS (customer – http://www.prestigein.com/) – the system implements work processes for medical insurance and travel insurance, allows you to create a large number of reports.
1. Support ServicePattern 24/7 environment
2. Periodic testing of the system
3. Troubleshooting (ServicePattern, network, reports, log analysis)
4. New system deployment for multi-server configuration
5. Move the system to a new HW for a multi-server configuration.
6. Lossless software update for multi-server configuration
7. Providing customers with new reports on request.
8. Optimization of existing reports
9. Preparation of materials for customer training
10. Communication with the developer
11. Maintain internal knowledge base
12. Implementation and support of the monitoring system
13. Creation of technical documentation
Technologies and tools we used:
- Grails, Groovy
- Jasper reports